Support
Something broken, something unclear, or an idea — write to us and a real person reads it. Most questions are answered below first.
Before you write
Every BANSE game stores its progress on your device only. There are no accounts and no cloud saves, which means deleting a game — or moving to a new phone without a backup — loses its records, and there is nothing we can restore from our side. An encrypted iPhone backup carries them across.
Biome
A quiet descent
How do I play?
Drag anywhere on the screen. The creature swims toward your finger and settles just short of it, so your hand never covers its body. If you'd rather keep your hand off the playfield entirely, switch the control scheme to Trackpad in Settings.
Something cut my tail in half.
That's a Razor Cell. If it touches your body rather than your head it takes everything past the point of contact — but the severed pieces stay alive for a few seconds as Severed Cells. Chase them down and you get the length back.
A cell looked like food and wasn't.
Mimics wear the same colours. Their pulse is fast and even where a real Lumen Cell pulses three times and rests, and their nucleus is dark.
Do I have to watch ads?
No. A rewarded video is offered once per run, only after your first few runs, and only on a run worth saving. Decline it and nothing about the game changes.
My scores aren't on the leaderboard.
Leaderboards need Game Center. Sign in under Settings → Game Center on your iPhone. Your scores are always kept on your device regardless.
I lost my progress.
Records are stored on your device only, so deleting the app or moving to a new phone without a backup loses them. There is no account to restore from.
Write to us
We aim to reply within a couple of days.